Returns & Exchanges
At Advanced Dermatology, we stand behind our clinical formulations and offer a 30-day satisfaction guarantee on all skincare products. If a regimen is not providing the results you expected, we are happy to assist with a return or exchange to better suit your skin's needs.
Initiate Your Request
Log into your account portal or contact our dermatology support team with your order number to begin the return authorization process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all bottles are tightly sealed to prevent leakage during transit.
Attach Shipping Label
Download and print the prepaid return shipping label provided via email and affix it clearly to the outside of your return box.
Receive Your Refund
Once our laboratory receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing